FAQ
Find answers to commonly asked questions.
Can't find what you are looking for? Send us an email to sales@oliveandada.com.au.
( P R O D U C T )
Do the prints come framed?
No, all artworks are supplied UNFRAMED. This is so we can charge lower shipping costs and give customers the flexibility to select their preferred colour/style of frame that is within their budget.
Where can I buy frames that fit your prints?
The sizes that are available on our website are standard print sizes which means you should be able to find a suitable frame at most retailers. Department stores like Big W, Kmart and Target have a good range at reasonable prices while specialty stores like IKEA and Spotlight stock many frames in all sizes and colours. In our opinion though, it's hard to go past your local discount store (such as the Reject Shop) for both value and choice!
Can you print sizes other than what are on your website?
While we understand that the frames you purchase might not fit the standard sizes we have available on the website, we are unable to offer alternate print sizes other than those listed at this time. However to avoid disappointment, we are happy to modify the digital, instant download version of our prints to your exact specification so that you can print at Officeworks or your local print shop.
Generally, the price for Digital Prints will be the same as the smallest standard size print offered on our website.
Will the prints look exactly like they do on the website?
The images and designs on our standard print ranges will look exactly as they do on the website however colours may vary slightly depending on the colour settings of your computer monitor.
Personalised Birth Prints and Name Prints may have some images in different positions that as pictured due to the customisation of your child's name however a proof is print to you prior to dispatch so we will ensure you are happy with the look of your print prior to postage!
( P A Y M E N T S )
What types of payment do you accept?
We accept payment directly through the website using either Mastercard or Visa.
We also accept payment with PayPal. Both of these options are available to choose at the checkout.
Is it safe to enter my credit card details on your site?
We take credit card security seriously as do all reputable internet retailers. We use the latest SSL security technology to protect against credit card theft. You will notice at the checkout that the website URL changes from the standard http:// to the secure https://.
( D E L I V E R Y)
Can I make changes to my order after it has been placed?
Please contact us ASAP and we will do our best to make any required changes. If your order has already gone to print, unfortunately we will not be able to make changes.
How long will it take for my order to be sent once ordered?
We will despatch your order within 2 business days from when your order is paid for (Domestic) and 3 business days (International) You will receive an email notification with tracking when your order has been shipped.
How long will it take for my order to arrive?
Please allow 3-7 working days from the day your order is shipped for delivery depending on your location.
What do I do if my order arrives damaged?
Please contact us within 2 days of receiving the item to notify us of any damages and we will send you a replacement product as quickly as possible. Photos of how the damaged item arrived are appreciated so we can work to improve the packaging standard for future orders.
What do I do if my order hasn’t arrived yet?
Please allow 3-7 working days for delivery depending on your location. If it has been longer than 7 days, please contact us at sales@oliveandada.com.au and we will investigate.
( R E T U R N S )
What do I do if I am not happy with the product ordered?
We anticipate you will be happy with your order however if it is not to your satisfaction, please email us at sales@oliveandada.com.au and we will attempt to resolve the issue as quickly as possible.
What is your returns policy?
Although we take care to ensure our prints are packaged well and arrive safely, please contact us within 7 days of delivery to advise us of any damages and we will organise the replacement of goods to sent via express post.
As our products are made to order, we do not accept returns for change of mind or cisumstance.
( C O N T A C T - U S )
Are you on Social Media?
Yes! We'd love you to like, tag and follow us on Facebook and Instagram
Do you have a retail store or online only?
We currently operate as an online store only however you can find us out and about each weekend at local craft markets in our area so check our Market page for time and dates to visit us in person!